Refund policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Return Process & Eligibility
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Show no signs of use, marks, or damage
- Include all original components (tuning fork, mallet, and any accessories)
- Be returned in its original packaging
- Be shipped back with a valid tracking number
Due to the nature of our products, items that have been used cannot be resold. For this reason, used items are not eligible for return or refund.
Returns must be approved before being sent back. To start a return, contact us at info@vemise.com.
If your return is approved, we will provide the correct return address and instructions. Items sent back without prior approval or outside of this process will not be accepted or refunded.
Items must be returned directly to the originating warehouse. Returns sent to intermediary facilities will not be accepted.
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
We reserve the right to refuse returns or issue partial refunds if items are returned used, damaged, incomplete, or not in their original condition.
Order Cancellations
Orders can be cancelled within 6 hours of being placed.
After this time, orders are processed and sent to our fulfilment system, and we cannot guarantee cancellation.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us within 24-72 hours at info@vemise.com with clear photos and/or videos so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Used items
- Personal use items once opened and used
- Sale items or gift cards
Digital Products
All digital products are non-refundable.
Due to the nature of digital content being delivered instantly, refunds cannot be issued once the product has been delivered or accessed.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate shipping information and ensuring delivery can be completed successfully.
If an order cannot be delivered due to an incorrect address or failed delivery, it will not be eligible for a refund.
If a delivery issue occurs due to carrier error, we may offer a replacement.
Orders cannot be refused at delivery. Any returns must go through the approved return process outlined above.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, your refund will be processed to your original payment method. Please allow time for your bank or card provider to process the refund.
Vemise reserves the right to update this policy at any time. Changes take effect immediately upon being posted.